Explore your own mindset around personal loss whilst equipping yourself with new skills of sensitivity and practicality. Gain renewed confidence with helping others who are struggling with the process of grief and despair in coming to terms with deep personal loss.

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:: Objective
To have the skills and confidence to deal with bereaved clients (or those experiencing loss) effectively and sensitively

:: Learning outcomes

:: Course content:

• Typical problems with dealing with bereaved clients (come prepared with examples) – understanding real life case studies and mistakes administrators have made.
• Kubler-Ross Model – dealing with loss and moving from denial to acceptance
• Sharing personal losses – real life case studies to get in touch with ones own grief and experience
• Emotional Intelligence - your potential to feel, use, communicate, recognize, remember, learn from, manage and understand your emotions.
• Emotional Counselling – using Rogers’ “Unconditional positive regard” with an exercise
• Listening exercises – exercises to practice listening
• Empathy skills – what it is and how to use it naturally
• Personal and Practical problem-solving – know the difference and ensure you do both

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Clients feel deeply appreciative when they are simply understood – not evaluated, not judged, simply understood from their own point of view, not the consultant’s
Carl Rogers