Training Programmes

Interpersonal Skills

:: Duration:2 days

:: Delegates:
8 to 12 delegates are preferred

:: Delegate Fee:
R3,000.00 (Excluding venue and refreshments)

"Have you ever said to yourself, "I wish I had spoken up"? Or, "If only I had introduced myself"? Or, "Did I say the wrong thing"?

Most individuals desire to have more effective relationships both in their personal life and with people at work, whether it is with their manager, customer or coworker. This course will assist you to make your interpersonal relationships supportive, genuine, positive, and empowering.

:: Objective

To learn the fundamentals of how to interact effectively with others. To provide delegates with the practical understanding of how to apply certain basic principles of interpersonal skills to any given situation.

:: Benefits:

Delegates will learn how to become effective communicators.
Provides delegates with new insights into their own interpersonal styles, and how these impact on any interpersonal dynamic.
Provides a usable framework for any future interpersonal interaction.
Provides leaders with sound, proven interpersonal skills and techniques that create positive outcomes with their staff and colleagues alike.

:: Workshop outline:

Finding answers to the question: Who am I?
Philosophies of leadership
Listening skills profile
Asking for ideas and involving others
Sharing your own experiences, feelings and reasons
Providing support and delegating responsibility
Discussion guidelines
Skills practice

Day 2

Interpersonal Communication
Negotiating Skills and Behaviours
Styles of Negotiation
Variables that affect each style
Guidelines and challenging situations
Skills practice (individual)
Skills practice (team)

:: Learning outcomes:

Gain an understanding of the key principles of effective interpersonal communication
To gain an understanding of guidelines to conduct effective discussions
To understand the role that self esteem plays in the way that you communicate
To gain insight into your own unique style of communicating
To develop effective listening techniques
To develop effective questioning techniques
To learn how to utilize the skill of empathy
To learn how to empower others in your communicative style
To be able to apply all of the interpersonal skills at work and in your life

"Words are just words and without heart they have no meaning.”

Chinese proverb

"People have important things to communicate. Speaking from your heart allows the emotionally difficult, the ordinary, and the wonderful things in our lives to be communicated and received.”

David McArthur and Bruce McArthur, The Intelligent Heart